1. What data will be collected on customers?

– Information that you provide to us such as your name, address, telephone number, email address, bank account, payment card details and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;

– Information about the Services that we provide to you (including, for example, the things we have provided to you, when and where, what you paid, the way you use our products and Services, and so on);

– Your account login details, including your account number and password where relevant

– As you move around our site we will collect technical information about your visit, such as which pages you visit, how often you visit and what links you click on, the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, operating system and platform;

– Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our Services; and

– Information from other sources such as specialist companies that provide customer information (like credit reference agencies, fraud prevention agencies, claims databases marketing and research companies) social media providers as well as information that is publicly available.

– Newport records inbound and outbound calls for quality and training purposes

2. Will the data be used to provide service to the customer? (promotions, tracking orders, etc)

The information we collect may be used to:

– Make available our Services and Products to you;

– Process your orders;

– Take payment from you or give you a refund;

– Personalise your website experience, for example by understanding your location or how you use our website to provide you with personalised offers;

– Help us ensure that our customers are genuine and to prevent fraud;

– Conduct market research, either ourselves or with reputable agencies;

– For statistical analysis;

– Help us understand more about you as a customer, the products and services you consume, the manner in which you consume them and how you shop on the Newport  website, so we can serve you better;

– Find ways to improve our Services and websites;

– Contact you about products and services from us and other suppliers;

– Provide you with online advertising;

– Help answer your questions and solve any issues you have.

– Call recordings may be reviewed by internal staff for training and quality purposes only.

3. Who we might share your information with

– We do not, and will not, sell any of your personal data to any third party – including your name, address, email address, financial information or call recordings.

– However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

• Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
• Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
• Credit reference agencies, law enforcement, leasing companies and fraud prevention agencies, so we can help tackle fraud.
• We do not sell or share call recordings or transcripts to any third party.

4. How long will the data be stored in Newport’s system?

We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service across our group. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

5. What is the process for customers who do not wish for their data to be stored or collected?

We would like to tell you about the great offers, ideas, products and services of Newport from time to time that we think you might be interested in. If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.

6. How to stop marketing messages from Newport

You can stop receiving marketing messages from us at any time.

You Can Do This:

– By clicking on the ‘unsubscribe’ link in any email

– By contacting hello@newport-water.com

– Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

– Please note that, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

– Stopping marketing messages will not stop service communications.

– Service communications can include receipt of purchase, delivery information and information to support technical issues.

Your Rights

Access and correction of your personal information You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge. Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it. If you would like to exercise these rights, please contact us as set out below. Right to stop or limit our processing of your data You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances. If you would like to exercise this right, please contact us as set out below.

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:

By email: hello@newport-water.com

By post: Newport Water, Newton Plantation Yard, Christ Church, BB17033, Barbados, West Indies