our services

service standards

Our clients deserve and expect the best service in the industry

Newport Water is growing, but the reason for our growth isn’t just the products we sell.
It has more to do with the calibre of service and installation performance you can expect when you partner with us.

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Average response time to
all email enquiries

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Average time to
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call out response time
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Average technician
time on site

Fast | Efficient | Non-disruptive

Installation

We’re committed to offering installations that are fast, efficient, and non-disruptive.
The process is designed to leave you with a system that’s tidy and reliable.

Technician will arrive at
a pre-arranged time

Pick the perfect place 
(*within 50ft from the water mains and 3ft of power)

Connect to your water mains using an isolation valve and flexi tube; no extra plumbing required.

The technician will setup
the system to your exact
preferences

the value of an

all inclusive system package

Our cost-effective subscription packages include servicing, maintenance, and filtration changes.
That means your equipment is fully managed and maintained by our team of dedicated technicians from installation and onwards.

our packages include

what our clients say

"These water dispensers are excellent products and combined with the excellent service offered by Newport Systems are highly recommended for today’s offices. There is nothing to compare!”
- Trident Insurance Company Ltd.
“Service is very, very good. The coolers are fantastic. Never is the water not cold and refreshing. Filter system is great. Newport Systems is on the ball at all times!”
- Simpson Motors
“The system is a valuable replacement to the traditional cooler. It functions well, produces high quality water, consistent taste, and is reliable both with hot and cold water. There is no more need for a kettle in the office. Our cost has been reduced by approx. 45%!”
- United Nations
"I highly recommend the water cooler from Newport Systems. Goddard’s has had great service from the company, no problems with the cooler and on-time filter changes and servicing of the cooler. Very friendly and professional staff."
- Goddard Enterprises Ltd.
"Water is of a very good quality, service is up-to date and staff are very pleasant."
- Barbados Fertility Centre
"Very good service. Prompt responses. Friendly and business-like staff."
- New Dimensions Ministries
"Service is good. Water system works well! Response to service calls is good."
- Shell Western Supply
"Quick Installation. Savings."
- Scotiabank
"Prompt service, clean water, professional & pleasant techs. Tidy appearance.
- Barbados Association of Medical Practitioners (BAMP)
"Efficient service with minimal interruption to office operation."
- Bank of Novia Scotia - Holetown
"Very good service as usual."
- BGI Insurances
“The service is great. Water refreshing.”
- SMJ Beverages Inc.
“Always get a speedy response when any problem arises.”
- Cave Shephard
“The response time to the service call was prompt and the technician took his time to explain the issue we had and the solution for it. Good Job!!! .”
- CIBC Reinsurance
“Friendly Staff. Superb Service.”
- Jada Builders
“Water quality is very good and service techs are knowledgeable and efficient.”
- Carib LPG
“I find the service reps are thorough in completing their job and courteous when interacting with staff.”
- Sagicor Life
"Response time is fast and efficient."
- Ministry of AgricultureCEO
“The quality of service is excellent and the system itself provides healthy water filtered and pleasant tasting.”
- National Sports Council
“Reliable and courteous service."
- Coral Reef Club
“Excellent customer service with courteous staff, who are willing to answer queries.”
- WIBISCO
"Profession service, efficient service, good quality product, courteous and professional technicians."
- Barbados Agricultural Development Marketing Corporation (BADMC)
"Water is of a very good quality, service Is up-to date and staff are very pleasant."
- Barbados Fertility Centre
"Very good service. Prompt responses. Friendly and business-like staff."
- New Dimensions Ministries
"Quality service."
- Simpson Motors
"Always get a speedy response when any problem arises."
- Cave Shephard
"Quick and efficient installation."
- Realtors Luxury Villa Rentals

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Newport is a Caribbean-based brand driving innovation, sustainability and well-being in the water industry; we are committed to positively impacting the way you drink, think about and experience water. Pure Water should be easy

Our Products
our company
Information & Promos
Account
Barbados

Newton Plantation Yard, Christ Church, BB17033, Barbados, West Indies

Phone: (246) 420-3590

St Lucia

Gablewoods Shopping Mall, Sunny Acres, Castries, St. Lucia

Phone: (758) 459-2837

Jamaica

71 Molynes Road, Kingston 10, Jamaica, West Indies

Phone: (876) 758-9849

hello@newport-water.com

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